Gift, Gourmet & Retail Packaging

Frequently Asked Questions about Custom Printing

TO ORDER Printed Packaging, call us at 1-800-547-9727 or email us.

General Questions

What is the difference between hot stamp, ink and digital printing?

Compare Printing Methods

What lead times can I expect?

Lead times vary throughout the year. Please check the specific product page underneath the Custom Print dropdown menu for the item you are interested in. We are also happy to help answer this and any other questions at 800-547-9727 option 4 or via email [email protected].

Why don't you offer free freight on custom printed orders?

We do not offer free shipping on printed orders because our costs to prep, handle, track, process and print are much higher than orders processed directly through our distribution center.

Couldn't I save money by ordering directly from your suppliers?

Most of our suppliers work through high-volume distributors. We are able to provide the lowest possible prices based on the high volume of our orders.

Are your products made in the United States?

We make every effort to find a vendor in the USA for all of our products.

Art Submission

Where do I send my artwork?

You can submit your artwork to us at [email protected]. Please be sure to put in the subject line the word “artwork”, your company’s name, and your order number. Please call us and place your order before submitting artwork.

What is the preferred format for art submission?

We prefer art in .eps (vector) format.

Why does my artwork have to be submitted according to your art requirements when it has worked for other printers in other formats?

Our art requirements comply with professional standards in the printing industry. Images submitted according to our requirements allow us to make sure that your logo is presented at the highest possible quality. We realize there is a substantial cost involved with printing products and want to ensure that your expectations will always be met or surpassed.

Can you create the logo for me?

Yes. Our prices include converting your supplied art (see above for preferred formats) for printing, or creating a simple text-only layout for you, including one complimentary change. These prices do not include graphic work such as selecting clip art or designing an image for you. Graphic work is billed at an additional $90 an hour.

Can I find a list of available fonts?

Click here to download a list of preferred fonts:
Script fonts
| Serif fonts | San serif fonts

You can also choose any font from a Microsoft product such as Word. If you are using a custom font, you will need to send the font file(s) to us.

Printing Plates

What are printing plates?

Printing plates are flat sheets of durable metal which are imprinted with your art. These plates are used on presses to print or stamp your art onto your products. Permanent plates can be reused and will be stored for your future orders.

Can I use my printing plate on any product?

You can reuse your permanent printing plate on the same type of product using the same type of printing method. To change from ink printing to hot stamping, from bags to boxes, or from ribbon to labels, requires a different type of printing plate for each different printing process.

Will I be charged for additional printing plates?

Yes. Each printing plate requires a one-time setup fee. If you want to reuse a plate, you will not be charged a new setup fee; in some cases, however, if you change product or artwork, you will need a new plate. You will always be charged a printing fee for a printed order.

Do you keep my plate on file?

Yes. We will keep your plate on file for at least two years. Unused plates will eventually be discarded.

Can I have my plate?

Yes. If you wish to have your plate we will mail it to you.


What is the minimum order?

We have a two-case minimum order (500 bags) for both new hot stamp orders and reorders and a two-case minimum for ink printing. Digital printing has a 100 bag minimum.

How much does printing cost?

Your cost is based upon several factors. See our guidelines for paper bags or plastic bags.

How sturdy are the bags?

Our shopping bags can hold around 5 lbs and will stand up on their own. Our wave top bags do not stand up empty, but can hold around 20 lbs.

Will my printing plate work with all sizes?

We can use a plate made for a smaller bag on a larger bag. If you are ordering a few different sizes, we recommend more than one plate for maximum visual impact.

What are the available ink or hot stamp colors?

See our stock ink colors here. We can custom match any PMS color for an additional fee.

Hot stamp foils can be viewed here. We are not able to custom match a hot stamp foil.

How many colors can be printed on my bags?

We print with one color on most orders. We have the capability to print with two or more ink colors and can provide you with a price quote, but multi-color printing requires higher minimums and prices. Hot stamp printing can be done in one or two colors. Digital printing can be full-color.

What are the minimum orders for printing with multiple colors?

Ink printing with two or more colors requires 5,000 bags per size. Digital printing has a low minimum of only 100 bags.

How do I know which bags can be printed?

Most of our shopping and merchandise bags can be custom printed. We recommend using a solid color bag to give your logo the best visual impact. However, many of our printed bags work well with a custom imprint. Ask us for recommendations.

Do you have a rush program?

Nashville Wraps does not have a rush program. We turn orders around as quickly as possible, and in order to maintain our short lead times for all orders we do not accept rush requests.

I have already ordered plain bags, but would like to have them custom printed. What should I do?

Call our Print Department as soon as possible. Orders ship out quickly, usually within 24 hours. We may be able to cancel the order you placed and submit a custom printed order for you. If your order has already shipped, there is a fee to return the stock product for a refund.


What is the minimum order for custom printed ribbon?

We have a 2-roll minimum order. You will get a much better price per roll when you order 4 rolls or more.

What colors are available for printing on ribbon?

See available foil colors here.

How many colors can be printed on ribbon?

Ribbon is typically printed with one color only. There is a 30-roll minimum order to print with 2 or more colors.

Do I need a printing plate for ribbon?

Yes. We offer a permanent plate using any font for $75 which can also include your logo. Your permanent plate will be kept on file for reorders for 2 years.

Can I print a logo on the ribbon or just text?

Yes, our plates can include text and a logo.

How often does the print repeat on the ribbon?

The print repeats every eight inches. Plates are a full eight inches. You can use all of the available space on the plate, or we can try to fit your design multiple times on the plate for closer repeats.

Can I adjust the spacing of the prints?

We will adjust the spacing according to your preferences, but cannot guarantee exact spacing.


How do I order labels?

Call us at 800-547-9727 to order custom labels.

What label sizes are available?

We offer labels in many different sizes and shapes. Call us for details.

What label colors are available?

Our stock labels are kraft, gold, silver, white or transparent. We can match custom colors for an additional fee.

What label ink colors are available?

Label Ink Colors

Can I order fewer than 1000 labels?

1000 labels is the minimum order.


Why is the printing plate for tissue so expensive?

The plate is larger than any other plates at 20 x 30" - therefore the cost is higher.

Are there any options to avoid plate costs?

Yes, there is a large selection of ready-made plate designs to choose from. Build Your Own Design! Choose your design, ink color and tissue color.

What is the minimum order for printed tissue?

We have a 10-ream minimum to custom print tissue with one or two colors. We now offer digitally printed tissue as well, if you need a smaller quantity for a special event.

What is the cost to print tissue?

White or Kraft tissue printed with one color starts at $49.50 per ream. Color tissue printed with one color starts at $69.50 per ream. Per-ream costs go down as the volume of your order increases.

How many sheets are in a ream of tissue?

Our reams have 480 sheets per ream and are 20 x 30".


Can I mix and match sizes to reach the minimum order?

Yes, as long as the boxes are in the same category. You can mix and match apparel boxes, but not apparel and jewelry boxes.

What is the minimum order for printed boxes?

Printed boxes have a 500 piece minimum for a 1-color imprint. Digitally printed boxes have full-color capabilities.

Can I print on the window presentation boxes?

Not unless you wish to create a custom box, which requires higher quantities. For smaller orders, we suggest using a custom label.

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